U.S. and Canada Sales and Refund Policy

Thank you for shopping with Flair. We appreciate the fact that you’re shopping with us and we want to make sure you have a rewarding experience while you’re browsing, evaluating, and purchasing from us. The Flair Online Store will be referred to as “Flair” in this policy.

Standard Return Policy

We truly believe that you will be thrilled with the products you purchase from Flair. But we also understand that sometimes a product may not be what you expected. In that unlikely event, the following terms cover returning any products to us.

Only items that have been purchased directly from Flair can be returned to Flair. Flair products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

For any undamaged product, contact our Support team to initiate an exchange or a return within 60 days of the date of purchase. Once you have received an RMA, return it with all of its included accessories and packaging along with the RMA within two weeks of the issuance of the RMA and we'll exchange it or offer a refund based upon the original payment method. In addition, please note the following:

• Flair does not refund shipping and handling fees from the original purchase.
• When using the pre-printed return label supplied by Flair, the cost of the return
  shipping label will be deducted from your refund. Flair does not refund return shipping costs.
• If you choose to use your own return shipping label, you must notify Flair customer support so that we know not to deduct return shipping. If you use your own return shipping label, we advise using a service with a tracking number and adequate insurance.
• Damages, missing parts, or alterations to the product may result in a delayed or
  denied refund. Flair may deduct the cost of these damages, missing parts or alterations from the refund at a cost determined at the time of the return in the form of restocking fees.
• We reserve the right to review any return for any reason, including fraud prevention, quality assurance, or internal review, and reject that return in the case of fraud.
• Making unauthorized modifications to the software or hardware on Flair products violates the end-user license agreement. Should you be unable to use your Flair products due to an unauthorized modification, its repair or return will not be covered under the warranty or returns policy.
• Returns requested outside of the 60-day return period will be evaluated on a
  case-by-case basis for approval and may incur restocking fees.

Product Exchanges

If you mistakenly purchased the wrong item, such as the wrong vent size, we would be happy to exchange the product. Contact our Support team to initiate an exchange within 60 days of the date of purchase. Once you have received an RMA, return it with all of its included accessories and packaging along with the RMA within two weeks of the issuance of the RMA and we'll exchange it and send the correct product to you.

If there are any differences in price between the original product you purchased and the new product, you will either be refunded or charged the difference in cost.

Flair Product Terms

The purchase and use of Flair products are subject to additional terms and conditions that may be added or amended at any time.

Making unauthorized modifications to the software or hardware on Flair products violates the end-user license agreement. Should you be unable to use your Flair products due to an unauthorized modification, its repair or return will not be covered under the warranty or returns policy.

Pricing and Price Reductions/Corrections

Flair reserves the right to change prices for products at any time, and to correct pricing errors that may inadvertently occur.

Should Flair reduce its price on any Flair products within 7 calendar days from the date you receive your product, feel free to contact Flair support at https://flair.co/contact for a credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Flair within 7 calendar days of the price change. Please note that this offer excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday, Cyber Monday, or within one calendar month of December 25. This offer excludes price reductions as a result of coupon codes.

This pricing credit is only available for up to 5 units of a particular product. We may require both proof of purchase and proof of possession if you’re requesting a pricing credit. Flair reserves the right to determine what constitutes a proof of possession.

Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Coupon Codes

Coupon codes may not be combined with other coupon codes, promotional prices, or sales. Discounted prices from coupon codes are only valid while supplies last. Flair is not responsible for typographical errors with coupon codes. Prices and availability of coupon codes are subject to change without notice. Flair may rescind coupon codes. Coupon codes have no cash value. Other restrictions may apply at the time of coupon code generation.

Order Acceptance/Confirmation

Flair reserves the right to accept or decline your order for any reason. The receipt of an order confirmation does not constitute confirmation of an intent to sell, but instead a confirmation of order receipt. If Flair cancels your order after you have been billed, it will refund the billed amount. However, Flair is not required to notify you of an order cancellation or refund.

Consumers Only

Flair sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

If your Flair products were installed by a third party (contractor, smart home installer, etc.), we reserve the right to deny any returns, refunds, or warranty claims that we cannot, within reason, trace back to a verifiable purchase from Flair.

Subject to Change

Flair reserves the right to change these terms at any time. Any changes to these terms will apply retroactively to previous sales.

Filtrete™ Product Returns & Exchange Policy

All Filtrete™ Brand Products are subject to separate warranty, return, and exchange policies than Flair products.

• All Filtrete™ Air Filter sales are final.
• Filtrete™ Brand Products come with a 1-Year warranty.
• If you have received a damaged product please reach out to support@flair.co with photo evidence and our team will investigate to see if it warrants sending a replacement.
  All Filtrete™ legal information can be found here.