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Frequently Asked Questions | Flair


Frequently Asked Questions

General Questions

I have a Central System. Do I need a Smart Thermostat to use Flair?

To use Flair with Central Systems, you will need a Smart Thermostat to access Flair's full feature set. We are compatible with virtually all major Smart Thermostats (see answer below). If you have a Mini Split, Window AC, or portable, the Flair Puck is your Smart Thermostat!

Flair does not replace your Smart Thermostat. Think of Flair as an extension of your Smart Thermostat that gives you temperature control in any room of your home.

If you have a non-connected thermostat, Flair will work beside it with a reduced feature set. For example, if you have a non-connected thermostat, a Flair Puck installed in a room will be able to control whether a Smart Vent can open and close in that room. However, in this situation the Flair Puck will not be able to turn your home heating or cooling on or off.

What Smart Thermostats does Flair work with?

We work with virtually all major smart thermostat makers. This includes:

  • Nest
  • Ecobee
    • You can use your Ecobee Remote Sensors with Flair! You can use them in lieu of our Pucks. However, you will still need at least one Puck to act as a bridge between Ecobee and Flair.
  • Schneider Electric (once API is released)
  • Honeywell Wifi and Lyric
  • Venstar (working with the community on this)

If you don't see your Smart Thermostat in the list, please email us at [email protected].

Are you a Smart Thermostat maker and want to integrate with us? Drop us a line, we'd love to work with you: [email protected].

 

Do I have to replace all of my vents to work with Flair?

No you don't! Flair is very flexible.

With Flair your system can be as small as adding a single Puck so you can have a room sensor for your central system.

If you have a room that is too hot or too cold, you might install a single Puck and Smart Vent for that room. Many of our users use this flexibility to control the temperature in their nursuries or bedrooms.

If every room is a different temperature and you want a consistent temperature throughout your home, you can place a Puck in each room and replace each of your old vents with our Smart Vents.

We try to be flexible to adapt to your life.

 

Will Flair work if I don't have a Central System? What if I have a Mini Split, Window Unit, or Portable?

Yes! You can use the Flair Puck as a Smart Thermostat in these situations. You can set the temperature on the Puck and it will control your Mini Split, Window Unit, or Portable.

The Flair Puck has a number of IR blasters. If your Mini Split, Window AC, or Portable has an Infrared (IR) remote (most remotes are IR) then the Flair Puck will be your Smart Thermostat. You can set a temperature, use our automation, and contorl your AC with our Web, iOS, or Android App.

We have a database of IR command codes for Air Conditioners (250+ brands, including all of the best known ones: Daikin, Fujitsu, Mistubishi, etc.) and other types of devices (portable ACs, Window ACs and later, AV devices).

What Window Units, Mini Splits, or Portables do you currently work with?

We support over 250+ brands. You can find a full list in the dropdown below. If you don't find yours in the list, don't worry! We can easily add it to our database. Just send us an email and we will make sure it's supported as soon as possible.

A full list of supported ACs can be found here:

Can I have a system with no Pucks?

No, you will need at least one Puck to use Flair. For more on how many Pucks you need for your system, see below for how our answers to specific use cases. For how many Pucks you will need with your Ecobee, check out our answers to the common integration questions in the section below

Does Flair work while offline?

Flair can handle internet connectivity instability. We have designed our system to run basic algorithms without an internet connection. However, some of our features do require an internet connection (looking at data stored in the cloud, talking to third-party devices, etc).

How does Flair know where I am?

Flair uses a combination of cues to understand your location. This includes Bluetooth beacons, changes in ambient light, data from your phone, as well as the time of day. We take this data and combine it with our understanding of your past heating and cooling use to determine where you are and what temperature the room should be.

But what if I don't charge my phone in my bedroom at night? Will Flair figure that out?

Yes, Flair's understanding of your location goes beyond talking to your phone.

Will Flair work in my nursery or child's room? They don't have a phone!

Yes, Flair's understanding of your location goes beyond talking to your phone. Your child can remain comfortable and phone-free (at least, until they start asking for a smart phone!)

My phone is dead! Can I still use Flair?

Yes! This was one of the reasons we developed a physical interface for our Puck. You can use our simple, intuitive, and elegant interface to set a temperature in a room. That means you can also put a Puck in your guest room, rental property, or AirBnB.

I have more than one HVAC zone. Does Flair support this?

Yes, we support multi-zone climate-control systems. You can enter your zonal information during the setup process

Can I host my own Flair cloud?

We're the only Smart Vent system with an Open API. Every single one of us at Flair is a builder and tinkerer and we want you to be able to customize your Flair system. Looking to test your own algorithms? Build your own home automation system with a Raspberry Pi? We are excited to let you tweak our hardware and apps to run off of third-party clouds.

Can I write Apps for the Puck?

Not yet, but soon! Our Open API is still a work-in-progress. Documentation will be rolled out as we begin to ship.

How does Flair account for back pressure in central systems?

Both our Smart Vents and Pucks use pressure sensors to understand external static pressure changes imparted by opening and closing vents throughout your home HVAC system. In fact, this makes a system like ours safer than manual vents that homeowners commonly open and close. Not only do we use pressure sensors to understand changes to pressure, but we also do not ever close more than 1/3 of vents in a system. This has shown to be safe by a Lawrence Berkeley National Labs study. In fact, we used a 100% safety margin over their conclusions.

Flair has safety precautions built in to limit how many Smart Vents can close at a given time. The system can also notify you if anything out of the ordinary is observed. If battery voltage gets too low on a Puck or Vent, Flair will send you an email notification and will leave any vents in that room open.


Integrations

Does Flair work with my Smart Thermostat?

We work with virtually all major smart thermostat makers. This includes:

  • Nest
  • Ecobee (note that we will leverage your remote sensors so you don't need to replace them with a Puck!)
  • Schneider Electric (once API is released)
  • Honeywell Wifi and Lyric
  • Venstar (working with the community on this)

If you don't see your Smart Thermostat in the list, please email us at [email protected].

Are you a Smart Thermostat maker and want to integrate with us? Drop us a line, we'd love to work with you: [email protected].

 

Does Flair work with my Smart Home platform?

We have built integrations with the following platforms:

  • Amazon Echo (Alexa)

We are in the process of building integrations with the following platforms:
  • Google Home
  • Wink
  • SmartThings
  • Control4

If you want to be notified when these integrations are complete, please sign up for our newsletter!

 

Will you support Apple HomeKit?

We're looking into supporting HomeKit, as a lot of users have expressed to us that they would like to have HomeKit support.

If you want to know when we officially support HomeKit, you can subscribe to our newsletter. We'll send out information about that integration as soon as we have it built.

I have a Nest thermostat. Will your Puck communicate with my Nest thermostat to keep a room at a certain temperature?

Our Puck will do exactly what you're hoping to do. You can either set the temperature on the iOS/Android/Web App, or on the Puck itself (we're the only remote sensor that features in-room temperature control). Flair will always make sure that room is the perfect temperature.

I'm interested in your Smart Vents, but my house already has Ecobee Remote Sensors in each room. Do I still need to use a Puck?

You will need at least one Puck to act as a gateway between your Ecobee system and our Smart Vents.

I use a Smart Thermostat (Nest, Ecobee, Honeywell, etc.) to control my Central System. Can Flair bridge my Mini Split, Window AC, or Portable to my Smart Thermostat?

This is one of our core features. We can bridge nearly all of your heating and cooling devices into one seamless system.


Flair Smart Vent

What vent sizes do you offer?

We offer 4"x10", 4"x12", 6"x10", and 6"x12" Smart Vents. We will be adding more soon! If you want to be notified when we add more vent sizes, please subscribe to our newsletter. You will be among the first to know!

How long do the batteries last in the Smart Vent?

Flair has twice the battery capacity of all known competitors. Our conservative estimate is that the batteries in your Smart Vent will last at least 4 years on 2 C cells. When your batteries start to run low, you will automatically receive an email.

Can I wire my Smart Vent for AC power?

Yes! Flair is the only Smart Vent company that offers a wired powered option for the vents, so you will never have to think about batteries ever again. You can power our vents with the industry-standard 24 VAC.

Will you be offering different faceplates?

Yes, but not immediately. We will notify all of the customers signed up for our newsletter once we start offering different faceplate options.

Are the Smart Vent faceplates paintable?

Our faceplates are completely paintable. You can paint them to match any colored wall or ceiling!

What is the range for the Smart Vent and Puck system?

Flair features the largest range capacity of any Smart Vent company. We can communicate over 260 feet in any direction. If your house is over 520 feet across, our Pucks can act as a range extender.


Flair Puck

How many Pucks do I need for my Central System?

Flair is flexible. In general, you will need at least one Puck to operate your system. Beyond that is up to your use scenario.

With Flair your system can be as small as adding a single Puck so you can have a room sensor for your central system.

If you have a room that is too hot or too cold, you might install a single Puck and Smart Vent for that room. Many of our users use this flexibility to control the temperature in their nursuries or bedrooms.

If every room is a different temperature and you want a consistent temperature throughout your home, you can place a Puck in each room and replace each of your old vents with our Smart Vents.

We try to be flexible to adapt to your life.

 

I'm interested in Flair, but my house already has Ecobee Remote Sensors in each room. Do I still need to use a Puck?

You will need at least one Puck to act as a gateway between your Ecobee system and our Smart Vents.

How many Pucks do I need for my Window Units / Mini Splits / Portable AC / Portable Heater

You will need one Puck per room. If you have multiple units in one room, a single Puck can control both. It doesn't matter if those units are different models or even different types of systems. For example, a single Puck in one room can control a Window AC and a portable heater!

Do I have to plug in my Puck to AC power?

One Puck will need to be plugged in to AC power via a standard micro-usb cable. This allows that Puck to act as a gateway and communicate over Wifi. The rest of your Pucks can operate wirelessly with AAA batteries

How long do the batteries last in the Puck?

Our conservative estimate is that the batteries in your Puck will last at least 1 year on 2 AAA cells. When your batteries start to run low, you will automatically receive an email. If you don't want to use batteries, you can power all your Pucks with our micro-usb cable.

What sensors are built into the Puck?

The Puck can track temperature, humidity, pressure, and ambient light.

What communications systems are built into the Puck?

The Puck uses Wifi to connect to the internet, a Bluetooth beacon to factor into our occupant-aware technology, 915 MHz radio to communicate with other devices, and Infrared to communicate with heating and cooling devices.

Will Puck work with 2/3/4 wire interfaces?

Not yet, but we have an expansion port and will be making a number of adapters. Our Puck's software will let you control more than just heating and cooling equipment.

What is the range for the Smart Vent and Puck system?

Flair features the largest range capacity of any Smart Vent company. We can communicate over 260 feet in any direction. If your house is over 520 feet across, our Pucks can act as a range extender.


Flair App

Where can I go to set up and use my Flair account on the Web?

You can set up your Flair account at my.flair.co.

Where can I go download the iOS App?

You can download our iOS app here.

Where can I go download the Android App?

You can download our Android app here.


Purchasing

When will you charge for the pre-order?

We charge within 7 days of placing your order. In exchange for paying and waiting, we are offering our preorders at a significantly discounted price.

I noticed you lowered your prices right after I purchased! Will you refund the difference in price?

If we reduce the price on any Flair products within 14 calendar days from the date you receive your product, feel free to contact Flair support at [email protected] for a credit of the difference between the price you were charged and the current selling price. We only honor price differences for products sold directly from Flair and not from any other vendor. Please note that this offer excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday, Cyber Monday, or within one calendar month of December 25.


Returns and Exchanges

Help! I purchased the wrong Smart Vent size and need to replace it!

If you mistakenly purchased the wrong item, such as the wrong vent size, we would be happy to exchange the product. Simply return it with all of its included accessories and packaging along with the original packing slip within 14 days of the date you receive the product. We will pay for return shipping!

If there are any differences in price between the original product you purchased and the new product, you will either be refunded or charged the difference in cost.

How do returns work?

We want to make returns as easy as possible! You have 14 calendar days from when you receive a product to return it. Simply return the item with all of its included accessories and packaging along with the original packing slip.

If you mistakenly purchased the wrong item, such as the wrong vent size, we would be happy to exchange the product. Simply return it with all of its included accessories and packaging along with the original packing slip within 14 days of the date you receive the product. If there are any differences in price between the original product you purchased and the new product, you will either be refunded or charged the difference in cost.

We offer free return shipping in cases of defective and/or damaged products and product exchanges within 14 calendar days of receiving the product.

For detailed information on our return policy, please visit our Return Policy page.

How do refunds work?

During the preorder period, you are welcome to a 100%, no-questions-asked refund. After shipping, refunds will work as defined in our Return Policy page. If for some reason, the system doesn't meet your expectations or doesn't work for your home, we will happily refund you.